Job Description
Job Description: UPS Field Service Engineer (FSE)
The UPS Field Service Engineer applies diversified knowledge of the power electronics industry to complete start-up, testing, troubleshooting, operations and maintenance work of UPS and related critical power equipment. The FSE will be home based and dispatched to customer sites as required.
Specific Duties:
- Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within the regional coverage area
- Performs commissioning-focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing
- Involved in preventive maintenance, emergency response, equipment start-up and/or field modifications
- Attends periodic training at the company’s headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems
- Troubleshoots issues with the technical-support group related to maintenance or operation of equipment
- Participates in the development of Methods of Procedures (MOPs) and be expected to consult with supervisor(s) concerning unusual problems and developments.
Job Requirements:
- Preferably 3-5+ years experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s, STS, etc.
- Utilizes hand tools and test equipment to perform work
- Requires excellent verbal, written communication skills & customer relation skills
- Must be able to provide high level of quality customer service
- Must be able to complete Field Service Reports in a timely manner
- Requires knowledge of equipment manufacturer’s specifications
- Ability to work independently and exhibit resourcefulness
- Must be able to perform repeated bending & lifting of up to 100 lbs. during certain procedures
- Must be able to provide necessary pro-active recommendations to clients
- Candidate must be willing to work nights & weekends when necessary
- Knowledge of general computer hardware & software applications
- Previous 3rd Party UPS experience a plus
- UPS OEM factory training or experience in Liebert / Emerson / Vertiv , APC / MGE / Schneider , or Eaton / Powerware , a MUST
- Technical degree a plus
- Previous military experience and training a plus
Educational Background:
- Technical graduate of a two-year accredited technical school in an engineering/technical field
OR
- Three to five years of technician experience in related power electronics field or industry
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- Flexible spending account
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- On call
- Overnight shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- San Jose, CA: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you now or have you been a member of the US Armed Forces?
- Do you have any experience in Liebert/Emerson/Vertiv, APC/MGE/Schneider , or Eaton/Powerware? If so which ones and how many years?
Education:
Experience:
- Uninterruptible Power Supplies: 4 years (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person