Job Description
The Role:
To be successful in this role you’ll first and foremost need to have strong communication skills. As well as an excellent telephone manner, keyboard, and writing skills, you’ll also need to be a good listener - someone with an empathetic and non-judgmental ear who can extract and retain information from customers.
You’ll naturally need to have the ability to use multiple IT systems, and accurately capture and record customer information. You’ll also be able to work within defined time and quality guidelines, tailoring your support to fully resolve customer queries in line with these.
As a Customer Service Advisor you’ll be the first point of contact for one of our public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns – and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as you go.
You won’t be doing this alone, everyone who joins us receives all the training and shadowing they need before they start fielding active calls. You’ll also receive support from your friendly team members and your Manager.
You will go home at the end of the day with the satisfaction of knowing that you’ve made a difference to someone.
Essential Requirements:
- Full valid passport
- Evidence of P45 / P60
- Two proofs of address
- Right to work in the UK with no time limit or restrictions
- Lived in the UK consecutively for the last 3 years
What we offer:
- 2 weeks fully paid comprehensive training/induction with ongoing support
- Weekly pay
- Ongoing career opportunities
- Onsite Canteen
- Free onsite parking
Operational hours will be:
- Monday to Friday 8.00am – 8.00pm
- Saturday and Sunday 9.00am - 5.30pm
NB: you will be required to work five days per week
Weekday Shift rotation will include:
- 8.00am – 4.00pm
- 10.00am – 6.00pm
- 12.00pm – 8.00pm
Weekend Shift rotation will include:
You will be required to work one weekend in four.
Why Serco -
Great people - You only have to spend a few moments in our centres to realise that we have a special people-driven culture. Our diverse and caring workforce supports the public and each other.
A world of opportunities - With over 1,000 people across various sites, Serco is one of the leading public sector providers of customer services. Many of our temp workers take up permanent positions and go onwards and
upwards within our business – whilst many others are happy with a temp role that fits around your lifestyle.
Meaningful and vital work - The nature of our business means you will do interesting work that matters, and as one of the first ports of call for people looking to access public services, you’ll be a true front line worker.
Due to the nature of the role, Security clearance at Counter Terrorism Check level as well as Disclosure and Barring service checks are required. All offers of employment are subject to security clearance checks and approval by the Home Office. Which means you must meet civil services nationality requirements, have been a resident in the UK for the last 3 years and hold a current (in-date) passport.
More information on Nationality rules (GOV.UK)can be found on GOV.UK.
Job Types: Full-time, Part-time
Salary: £9.90 per hour
Work Location: Remote