Job Description
Full-time Permanent Salary £20,000 - £25,000
37 ½ hours per week, usually Monday to Friday 9am - 5.30pm (Flexi Hours)
Based at the head office in Stafford Park, Telford
Benefits include on-site parking, private healthcare, corporate gym membership, company van, company laptop, phone and uniform, staff events and days out.
Key duties and responsibilities will include:
· Setup and install customer telephone systems, routers and other equipment on-site and obtaining the relevant documentation for sign off.
· Conduct site surveys including hosted systems, door entry, and broadband
· Handling and prioritising level 1 tickets related to customer faults and achieving resolutions within agreed SLAs (where required).
· Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and distributors to ensure timely and effective remedies.
· End-to-end problem isolation and troubleshooting of service quality issues.
· Comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime.
· Work closely with the sales order processing team, and other colleagues or distributors, in troubleshooting problems.
· Complete assigned daily tasks to ensure optimal network performance and end service for customers.
· Adhere to client policies, including but not limited to IT Security and GDPR Policies.
· Support potential out of hours work that may be required to maintain or upgrade the core network and systems.
· Undertake any other reasonable requests asked of you to support the business and its operations.
· Basic training on systems relevant to customer’s needs.
· Shadowing of Support and Engineering team and learning on the job
· Complete relevant courses provided by the company where needed
Person Spec
Qualifications/Experience:
· Desire to have a career in engineering
· Basic understanding of phone system (desirable but not essential)
· Installation and implementation of various network devices and cat 5 systems (desirable but not essential)
· Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data networks
· Must possess a valid driver's license and a satisfactory driving record
· Potentially stay in hotels from time to time for installations further afield.
Key skills & Attributes:
· Self-starter with a focus on solving problems and providing solutions
· Solid organisational ability and a high attention to detail
· Customer-centric approach to service delivery
· Consistent exercise of independent judgment and discretion in matters of significance
· Good written and verbal communications skills
· Problem solver and solution provider
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Telford, Shropshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Telecommunication: 1 year (preferred)
- Customer service: 1 year (required)
Willingness to travel:
Work Location: One location