Customer Service Coordinator
Gravesend
We have an exciting opportunity for you to join our team as our Customer Service Coordinator, based at our European Head office in Gravesend, Kent. Joining us on a full time, permanent basis (Monday – Friday 8.30 – 5.30pm), you will receive a competitive salary.
Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.
In return for joining us as our Customer Service Coordinator you will receive:
- Competitive Salary
- 25 days holiday plus bank holidays
- Contributory pension scheme (company match up to 7%)
- Life Assurance 4x basic salary
The Customer Service Coordinator for Moove’s Industrial team has direct responsibility for delivering target driven results and leading their team to deliver excellent customer service and sales support. In this role you will have 4 direct reports.
Responsibilities as our Customer Service Coordinator are to:
- Motivate and oversee the team to carry out day-to-day operations and agreed processes
- Own internal processes relevant to the role within Customer Service, re-working where necessary to ensure maximum efficiency
- Provide the team with daily objectives and set clear team goals.
- Identify training needs and provide coaching to your team.
- Set the team and individual KPI’s, support and manage team performance.
- Allocate and redistribute workload amongst the team where necessary.
- Investigate root cause to complaints and escalate to relevant touchpoints to seek resolution and preventative actions
- Carry out regular one-to-one appraisals with your team.
- Experience of conflict management
- Support department manager, Department Coordinator and Sales Team as required.
- Attend colleague, customer, and supplier meetings, both internal and occasionally external
- Manage and extract data, and generate reports for both distributing and presenting
Essential Skills required of our Customer Service Coordinator:
- Previous experience in a successful customer service role
- Sound knowledge of Microsoft programmes including Outlook, Excel and Word
- Team Leader or Line management experience
- Experience of setting KPI’s and supporting team performance to high standards.
- A target driven attitude an advantage
- Ability to plan and prioritise workloads accordingly, experienced in multi-tasking in a fast paced environment
- Highly effective and clear communicator with active listening skills
- Process driven and highly organised
- Ability to work in a fast-changing environment
Desirable Skills
- Additional language spoken, in particular French, Spanish and/or Portuguese
- Industry knowledge
- Experience of conflict management
Interested in becoming a Moover? Join us as our Customer Service Coordinator and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we’d love to hear from you!
Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.