great customer service is key for this role.
good flexibility is required to meet the stores needs. shifts can vary between 5.30am - 21.00pm. this role will require weekend work to be undertaken
What you’ll do:
As Team Leader you’ll be responsible for driving sales, inspiring the teams and making sure every customer has a brilliant experience. That isn’t always easy in locations such as hospitals, so you’ll need to thrive on pressure. A role model for the team, you’ll show junior team members how it’s done. Tenacity, drive and good people management will go a very long way. With all this to think about, we make sure that there’s plenty of support available.
What’s in it for you
Taking on lots of responsibility, we’ll trust you to get things done and to use your initiative. If you’ve got a good idea, come out and tell us. We welcome fresh thinking – it could earn you new opportunities. Along with an open, idea-friendly culture, we offer excellent training. One way we do this is through our Retail Academy, which helps Team Leaders learn and progress. We’ll also reward you with some fantastic flexible benefits, including a discount of up to 50% in our High Street stores and access to a range of discounts with other retailers. Plus, flexible working, childcare vouchers, a pension and much more.
Who we’re looking for
For this kind of role, you need some retail or hospitality experience and to understand how to manage and motivate a team. Ideally, you’ve worked in a business that’s just as fast-moving as ours. With this background, you’ll know how to give great customer service, and your enthusiasm will inspire your team. You’ll take pride in sharing your knowledge and seeing staff excel. Ready to step up when the Store Manager’s not around, you’ll be determined, good with people and driven to meet targets.
About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But you may be surprised to learn we’ve been around since 1792 and have over 14,000 employees across the globe. We’re continually growing by putting our customers at the heart of all we do and we grow our people too. At WHSmith there are No Limits to where your career can go!