Company Description
For over twenty years, Pat McGrath has been concepting, launching, and developing luxury cosmetic brands, countless runway shows, breakthrough marketing campaigns and editorial spreads. With a creative vision that’s made her a tour de force with an undeniable influence, Pat McGrath knows no boundaries.
Job Description
As the Lead Makeup Artist for a truly outstanding luxury cosmetic brand that knows no boundaries, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience.
Provide expert application of Pat McGrath Lab cosmetics products from everyday looks to special events-
Assist clients with product knowledge, makeup applications, and purchases with the brand and throughout the store
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With training provided, we expect you to maintain specialised product knowledge and reinforce the Pat McGrath application techniques with your team
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Accountable for achieving sales goals and maintain consistent and regular appointment bookings
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Analyse sales and create strategies with management to consistently meet and exceed goals
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An expert in cosmetics, you will share your knowledge to provide our customers with exceptional and personalised service
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Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock & visual standards, to hosting and relationship building, you understand there is more to the customer experience than just selling
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards
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Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Own the planning and delivery of in-store events
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Be confident to lead masterclasses and trainings both one to one and to a group
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Replenish stock as needed and keep testers and counter clean and attractive to ensure the brand is presented at the highest level and hygiene standards are met
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Ability to build a clientele and a loyal repeat customer base.
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Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
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Ensure compliance with all store policies and procedures
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Champion our company culture and values