Job Description
Senior Broker (Sales)
The role is within the Underwriting Department and the purpose of the role is to provide quotations for New Business and to assist the Branch and be a referral point for the Trainees. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure sales targets are maximised, through the provision of efficient communication & negotiation skills.
We are looking for a candidate who has good judgement, is analytical, pays great attention to detail, is flexible, initiative-taking, driven & who delivers excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.
we are looking for someone with 3 years minimum experience working within a broking or underwriting environment.
Key Responsibilities
Working in accordance with procedures, standards & guidelines set:
- Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs.
- Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
- Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or consult with insurers for all non-delegated authority business.
- Ensure that telephone calls are answered & dealt with promptly & efficiently.
- Maintain thorough and accurate records of all customer interactions.
- Handle complaints in line with the current process
- Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
- Required to be a referral point within the Branch for Trainees.
- Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Job Type: Full-time
Salary: From £27,000.00 per year
Schedule:
Work Location: Hybrid remote in Birmingham
Reference ID: JHCGKL