If you are customer focused, interested in a post with a wide variety of tasks, and would enjoy solving all sorts of queries from academics, researchers and students, we would like to hear from you.
We are seeking an IT technician to join our support teams on West Cambridge site. You will work with the Department of Materials Science and Metallurgy 3 days per week https://www.msm.cam.ac.uk and the Department of Chemical Engineering and Biotechnology 2 days per week https://www.ceb.cam.ac.uk.
You will be involved in customer service support and respond to IT queries. You will carry out all the functions that support the setup of hardware and installation of software, identify and resolve network problems, carries out operational procedures, including network configuration, installation and maintenance, contributes to the implementation of planned maintenance or installation of IT infrastructure.
The successful candidate will be used to working in a busy environment whilst maintaining high levels of technical support. Previous experience of working in an operational level to deliver a technical solution within an IT support team is essential. However, we are keen to receive applications from candidates who are interested in broadening their skills with a willingness to learn the many aspects of IT support. The role involves day-to-day contact with academic and administrative staff and students and requires the ability to communicate effectively with a wide range of people. The successful candidate will be highly organised and possess methodical working methods. On the job training in use of the University's IT systems can be provided.
Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.
You will have the opportunity to do further training to support your role and the University has a wide range of development opportunities to advance your career progression.
We welcome applications from individuals who wish to be considered for flexible, hybrid working arrangements with the option of working from home for some of the time.
University staff are eligible for a comprehensive package of benefits and services, including discounts on shopping, health care, financial services, and public transport.
Fixed-term: The funds for this post are available for 2 years in the first instance.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Informal enquiries about the role can be addressed to Tony Gledhill, Computer officer ([email protected])
Interviews will be held on Thursday 20th April 2023
Please quote reference LJ35754 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.