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Administration Assistant

Job Description

Administration Assistant - 37.5 hours

An exciting opportunity has arisen for a role within the Specialised Surgery Directorate.

You will play a crucial role within the busy Skin secretarial team, supporting the team with a variety of office duties.

This post offers an excellent opportunity of development for individuals wishing to gain exposure to a wide range tasks. The ability to manage and prioritise a busy workload is essential, working as part of a busy fast-paced team. The role will be heavily telephone based and be the main point of contact for our patients calling the department.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a career within the NHS.

• The post holder's main responsibility will be to answer patient queries and helping patients over the phone.
• Communicate with patients on the telephone, to provide information relating to appointments and provide re-assurance to patients who may be awaiting results.
• To check and confirm the patient's identity when contacting patients or imparting any information.
• To provide clerical support to the Skin Team across both sites and the admin team in booking appointments.
• To use Microsoft office package and Hospital patient management computer systems.
• To ensure the administration relating to clinics is prepared in a timely manner.
• To work effectively as a member of the admin and clerical team.
• Work to a high standard of accuracy in admin duties.
• To be flexible in providing cover to the Skin Unit reception during leave within the team.
• To maintain confidentiality on all information obtained during the course of work.

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