Do you live and breathe sports? Are you fluent in Dutch? Would you like the opportunity to work for an organisation that not only encourages your passion, but even has live sports events playing in the background? Well, if this sounds like you, then this is an incredible opportunity for a very unique organisation!
You need to be flexible on working hours, but you will be well rewarded!
With a customer base that continues to expand the business is going through another exciting period of growth. This is a fantastic opportunity for a Customer Care Advisor to join what is fast becoming a leading operator in the UK.
There are a number of exciting opportunities to join this extremely successful and dynamic organisation as we look to grow a 'best in class' team. Superb, fun and passionate working environment, coupled with leading technology make this a unique opportunity to join a forward thinking, progressive organisation.
LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.
We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.
We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you.
Key Responsibilities
- Respond professionally to a range of live chat queries across multiple customers via our customer service software.
- Take inbound calls from new and existing customers providing solutions and aiding bet queries.
- Listen, probe and investigate enquiries to determine the underlying needs of the customer.
- Communicate in a prompt, thoughtful and clear manner.
- Address any issues of conflict or complaint.
- Remain vigilant of any suspicious activity and escalate accordingly.
Key Skills/Experience
- Ability to speak and understand the Dutch language.
- Previous customer service and problem-solving experience.
- Excellent listening skills and the ability to identify the customers issue and adapting approach accordingly.
- Be IT literate with good written communication skills.
- Flexibility, drive and an enthusiasm to succeed.
The Person
This role would be well suited to a person who is enthusiastic, empathetic and resilient. LiveScore prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.
What we can offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Ride to Work & Annual Travel Card loan scheme
- Virgin Tribe – access to exclusive Virgin offers and experiences
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Thursday drinks in the office and regular socials