Refresco, the world’s largest independent soft drinks manufacturer, is seeking a Customer Relationship Coordinator based at our Kegworth head office. We are fast-paced, hugely customer-driven, always looking to innovate, develop and improve what we do, and this creates the opportunity for you to develop and grow your career with us. Our people are friendly, open, and approachable, hugely supportive, and we have undergone high growth and high change over the past 5 years and expect to again double in size over the next 5 years.
About the Role
You will be responsible for ensuring that Refresco delivers excellent customer service to the customers you support. Part of a team of eleven people, and reporting directly to the Customer Relationship Manager, you will ensure accurate service level reporting to agreed timetables and analyse reports to identify issues. You will achieve and maintain good working knowledge of customer-specific supply reporting systems and reports and how these can be incorporated to improve management of you customers’ accounts as well as maintaining scorecards.
As a Customer Relationship Coordinator here are your key areas of focus:
- Supporting the Customer Relationship Manager to deliver excellence for our customers, whilst ensuring budgeted costs are achieved or bettered for the UK business unit
- Supporting the Customer Relationship Manager in collaborating with other functions to ensure that the appropriate data is available and accurate
- Evaluating customer delivery performance
- Reviewing service level reports to agreed timetables, analysing the reports to identify main issues e.g. forecasts, event management, transport, order patterns etc. and presenting corrective recommendations to the Customer Relationship Manager
- Ensuring a good working knowledge of customer-specific supply reporting systems and available reports and how these can be incorporated to improve management of customers’ accounts
- Maintain Scorecards with designated accounts
- Executing daily Customer Relationship processes to achieve agreed customer service levels
- Understanding customer Supply Initiatives and how the business can help deliver a point of difference
- Preparing for & attending, if required, regular meetings to understand Refresco inbound performance and supplier benchmarking with both internal and external customers
- Preparing for & attending supply meetings ensuring data about service levels / aged stock / part pallets / outstanding orders are available at the meeting
- Ensuring that Refresco’s supply chain communication is aligned internally, to drive a focused, agreed and consistent message to our customers
- Identifying areas of continuous process improvement, challenging assumptions and driving actions
- Providing data & reporting in line with the S&OP process
- Creating forecast overlays, as required, to deliver customer agreed activities (e.g. stock builds)
About You
You will have a strong customer service bias and be able to build trusted working relationships, both internally and with your customers. An excellent team player who communicates well, you will thrive using your strong attention to detail and administration skills to drive our customers’ experience.
Ultimately, we want you to live, drink, and breathe the Refresco Values as we believe these are what have made us, and will continue to make us, successful. Find out more about our Values here: https://www.refresco.co.uk/uk/about/our-values .
If you believe you are a great match for this profile, we want to hear from you.
Reward & Benefits
The salary for this role is dependent on experience. Working hours are Monday to Friday – 38 hours per week, and we have free, onsite parking as well as a hybrid working policy, enabling you to work from home two days per week. In addition, we offer an annual bonus incentive, a good company pension scheme, 25 days holiday in addition to bank holidays (with the option to purchase additional holidays) and access to a sports and social fund.
We also offer our employees access to GroceryAid – a support service offering financial, legal, wellbeing and practical support, advice and counselling – https://www.groceryaid.org.uk/ - as well as Perkbox – a benefits platform offering discounts, free perks and wellbeing tools for all employees – https://www.perkbox.com/uk .
About Refresco
Our drinks on every table. That's the Refresco vision. We're passionate about producing tasty, refreshing drinks but we’re thirsty for more and growing fast. We’re a global business and have invested heavily to expand our manufacturing footprint to make us the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 78 manufacturing plants in 15 countries and we’re only just getting started…
Our UK business has six manufacturing plants providing a great place to work for 1800 employees producing own label soft drinks and fruit juices for all the leading UK supermarkets. We also manufacture many of the best-known branded drinks such as Monster Energy, Innocent, Ocean Spray and Vimto. Whether it’s packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards and are on our customers’ tables for every occasion!
Refresco are an equal opportunity employer. We are fully committed to diversity and inclusion.
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