Job Title: Logistics Operations Manager
Responsible to: Procurement Manager and/or approved designate
Main Location: Dagenham but the post-holder may be required to visit other sites as appropriate for the satisfactory performance of their duties and responsibilities.
MAIN DUTIES AND RESPONSIBILITIES
- Coordinate all activity with the warehouse and 3rd party providers
- Manage projects, ensuring deadlines and targets are met
- Coordinate activities and communication between the Logistics department and all other areas of the business (including 3rd parties)
- Schedule, coordinate and direct logistics functions according to existing documented policies and procedures to ensure all SLA’s are achieved
- Identify, recommend and implement changes and enhancements to the department as required.
- Take responsibility for the solution creation and implementation for any specific logistics projects
- Follow up on quality audit results, ensuring any action points are completed in a timely manner, logged correctly and worked on as planned.
- Gather technical requirements from both customers and the business to ensure projects are delivered in a timely manner
- Perform software testing and provide feedback to the business, working to overcome any obstacles faced
- Train relevant employees on logistics procedures published under the QMS.
- Train relevant employees on customized logistics procedures and requirement for new and existing customers.
- Communicate effectively with the warehouse team regarding the day to day operation.
- Manage the Logistics department, ensuring all reviews are completed and effective, meaningful KPI’’s are set and reviewed
Key Skills & Experience
- Experience of setting team KPI’s and conducting performance reviews
- Experienced Logistics Operations Management
- Strong Problem-Solving skills
- Works well under pressure
- Ability to build strong, successful working relationships with customers and employees alike
- Organisation and commercial awareness
- Flexibility and adaptability
Additional Requirements:
- In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Accounting Manager/CEO from time to time. Subject to adequate experience and/or training.
- To participate in the annual performance appraisal and objective setting scheme.
To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.
- To have a detailed knowledge of and apply the Company’s Business Plan in all aspects of development.
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.