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The Fragrance Shop Logo

Customer Service Supervisor

Id Job: 316e354

🏠 On-site
💼 The Fragrance Shop
📍 Manchester, England
2 days ago
💰 23000 – 24000 GBP ANNUAL

Job Description

Job Title Customer Service Supervisor

Report to Customer Service Team Leader and Head Of Customer Service

Location HQ, Trafford Park, Manchester

Working Hours “Full Time – “Rotational Shift Pattern, evenings and weekends one week in four”

A bit about the company:

Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. We showcase over 130 fragrance brands available in over 200 stores throughout UK, online at www.thefragranceshop.co.uk, and via our app and mobile site, as well as over the phone. The

Fragrance Shop is on a steep growth track with many exciting new development plans on the horizon that will see us expand into new categories starting with beauty in 2017, new customer demographic groups that will come with niche and more premium brands, and into new international markets.

#Nobodycanstopus

Role Snapshot:

A pivotal role to drive excellence in customer service.
The Customer Service Supervisor’s will work collaboratively across the business to evolve the end to end customer experience.
A leading role in driving improvement and efficiency.

Responsibilities:

JOB TITLE 1

These Responsibilities are on a rotational basis and will be shared

Experience/Skills:

JOB TITLE 2

Job Types: Full-time, Permanent

Salary: £23,000.00-£24,000.00 per year

Flexible Language Requirement:

Ability to commute/relocate:

Experience:

Work Location: In person


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