Job Description
Role: Customer Support Assistant
Location: Remote
Package: Alongside a competitive salary, you'll receive a discretionary bonus.
We are looking for a Customer Support Assistant who will remotely support both internal and external customers, utilising our suite of monitoring tools, technology, and processes. Improving the customer experience and creating exceptional value for our customers.
Who we are:
Here at Konica Minolta, we are leaders in the provision of managed print and document workflow solutions, enterprise content management and technology optimisation. As this landscape changes, we're adapting – join us on our journey to transform our digital software offerings!
What is it like working at Konica Minolta?
- We are centred on embracing a #growthmindset, inspiring excellence and encouraging teams and leaders to bring their best each day.
- Be part of a company that has been certified by the Top Employers Institute for 6 years in a row
- Join Employee Network Groups to drive our wellbeing and diversity & inclusion initiatives
- We are a choice based working employer, work anywhere that will allow you to bring your best self to your role!
What we are looking for:
To be successful in this position:
- Excellent customer service skills at all levels – both written, verbally and via remote tools
- Problem solving skills with a natural ability to question the status quo
- Basic IT literacy around the Microsoft Office suite.
- Natural ability to learn and develop self to add value to the organization and the customer experience
- Positive and proactive approach with a tenacious nature.
- Relationship and negotiation skills to gain trust and engagement.
- Highly organized with excellent time management.
- Collaborative working that drives high customer satisfaction and continuous improvement
What do you get in return:
- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Training and support with our UK based training academy
- Specific learning courses, paid for by Konica Minolta, with the option of a LinkedIn Licence at no extra cost to the individual.
- Life assurance options
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
- Free eye test voucher
- An extra paid day off to dedicate to volunteer projects
- An extra paid day off to focus on your mental health
Don't meet every single requirement?
Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!
Job Types: Full-time, Permanent
Salary: £20,400.00-£25,690.00 per month
Benefits:
- Additional leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- customer service: 1 year (preferred)
Work Location: Remote