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Our client is looking for a Client Relationship Manager to join the team and help continue to meet the high expectations of their clients. The primary focus of this role is on existing account management, renewals, and increasing revenue by promoting our services and closing up-sell opportunities. The Manager will also be expected to strengthen client relationships, ensure client satisfaction, and attend client events, conference exhibiting, and client-focused marketing campaigns. The Client Relationship Manager will report to the Commercial Director. If you are looking for an opportunity to join a team that values passion, integrity, and respect and you have the experience and skill set to excel in this role, please apply today!

Responsibilities

• Maintain and strengthen client relationships and partnerships to protect retention and revenue
• Oversee the renewal of existing client contracts and ensure the issuing and prompt payment of invoices, with proactive planning and client engagement.
• Forecast Revenue for upsell to enable business planning.
• Oversee contract management for a set of agreed clients, as well as supporting other members of the Commercial team as required.
• Develop and maintain Account plans and key client relationships to up-sell to existing clients.
• Work with the Commercial management team to analyse existing client contracts and relationships, and identify risks and opportunities to support annual revenue targets.
• As part of account management, arrange and attend virtual (and in-person) meetings with clients and prospects (including renewal and account-planning meetings, pitches, demos).
• Contribute to marketing activities, including social media posts/schedule, to support social authority and client/prospect-related campaigns and regular communications.
• Maintain and expand social media and professional networks within client sectors and industries (and related networks, professional bodies and organisations).
• Assist with virtual and in-person client-related events (and sales events).
• Use the client’s CRM platform to administrate and manage Account data, updates, records, up-sell opportunities and deals.
• Assist with the development of marketing/product-based collateral (Factsheets, proposals, etc).
• Assist with pre-sales, tender and procurement processes and administration, where required.
• Coach and support new members of the Commercial team on relevant process and procedure.

Skills

• Ability to develop strong relationships with both internal and external stakeholders across all levels.
• Ability to work on multiple client accounts at one time.
• Strong presentational skills and the ability to drive and contribute to changes in the client business which supports value add initiatives.
• Strong people and relationship building skills.
• Excellent negotiation and influencing skills.

Experience

• Experience in a Client Relationship Management role in a B2B setting

Education

• Educated to a degree level is highly desirable.