Job Description
Job description
Candidates from banking & financial sectors. Ex-bankers, Customer Service in Bank.
Roles & Responsibilities
- Support customers with a wide range of enquiries on products and services, understanding what is important and refining the service to suit and compliment their needs.
- Be the customers first point of contact, which means you're there, not just to deliver on their expectations, but always aiming to exceed them
- Communicating with customers through inbound and outbound calls
- Develop your knowledge of products and services so that you can provide tailored advice and insight to customers
- Have a responsibility to continually challenge and identify ways to improve customer's experience, using your initiative to suggest effective solutions
- Ensure customers receive the highest level of service
- Managing your own workload
- Maintaining a detailed knowledge of the financial services product range
· Ensure appropriate documentation related to KYC from the client and ensure all aspects of client records and documentation are completed and updated
· Knowledge of banking and credit products desirable
·Previous Experience within Isa's Required
- Identifying any possible complaints, resolving them as swiftly as possible
- Liaison with different departments within the bank & the service provider to provide timely & accurate resolution to the customer
- Administration duties as required
Experience : 2 to 4 years
Location : Belfast City Centre / Office Based Role.
HCL_BSERV
Job Types: Full-time, Permanent
Salary: £27,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Gym membership
- Life insurance
- Private dental insurance
- Referral programme
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Work Location: One location
Reference ID: PBCYN