Job Description
This is a part-time role within our Battersea Shack, creating an amazing customer experience for all our Loaf visitors.
Some of what the job involves:
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
What we'd like you to bring to the table:
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some of our benefits
- We offer 33 days holiday, inclusive of Bank Holidays increasing by 1 day for every year of service (max 36)
- Staff discount 45%
- Friends and Family discount 15%, up to £5,000 retail value
- EAP programme through The Retail Trust
- Cycle to Work scheme
- Medicash - healthcare cash plan
- Death in Service - 4x annual salary
- Westfield discount card
- 15% off Bloom and Wild
- Half day Xmas shopping day plus a voucher
- Cor! Awards - £100 voucher for the quarterly winner
- Refer a Loafer
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of all that we do, striving for better, more efficient ways to make that work.
At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We'd love you to join us on our journey
Job Types: Part-time, Permanent
Part-time hours: 6.5 per week
Salary: Up to £11.39 per hour
Benefits:
- Casual dress
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: One location