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Reservations Staff

Job Description

About The Ebrington Hotel

The Ebrington Hotel & Spa is a unique luxury venue due to open June 2023 and is situated in the heart of the city overlooking the River Foyle. We understand the key to delivering exceptional quality of service comes from building a team of passionate professionals with a guest-focused attitude.

The Ebrington Hotel is now seeking to recruit Reservations Staff for their premises, Ebrington Square, Derry-Londonderry:

Reservations Staff – Job Details

Job Reference: RES0323 (please reference this with your application)

Contract: Full Time Permanent

Start date: TBC

Salary: Competitive

Hours of work: 40 hours per week

Main Duties and Responsibilities

· Assist in achieving guest satisfaction and rooms revenue goals by supporting the Front Office operation.

· Assist in ensuring that Front Office is staffed according to need by providing business forecasts to schedule employees.

· Assist in the prompt and courteous check-in and check-out of guests, and address questions or problems regarding guest rooms and rates.

· Assist in planning for meetings and special events by meeting with individual customers and group organizers.

· Assist in ensuring effective key control and participate in matters relating to guest room security.

· Ensure that guest mail and messages are delivered promptly by assisting with mail and message delivery.

· Deal with guest comments, both compliments and complaints, and develop strategies to improve the level of service.

· Initiate activities to improve guest service and efficiency in Front Office operations.

· Check front office equipment regularly and maintain front office supplies.

· Ensure proficiency in all Front Office procedures to be a resource when needed.

· Challenge front office staff to utilize yield management, occupancy, and average room rate to maximize rooms revenue.

· Assist in co-ordinating billing with the accounting department.

· Perform other related duties as assigned by management.

This list is not exhaustive.

Essential Criteria

· Minimum of 2 years' experience in a reservations role in a 4/5 star hotel operation.

· Demonstrated ability to work in a team environment and provide excellent customer service.

· Strong communication skills and the ability to work under pressure.

· Demonstrated ability to use reservation systems and software.

· Experience in analysing reservation data and making recommendations to improve room occupancy and revenue.

Desirable Criteria

· Background in a busy hotel environment

How to apply

To apply for this position, please send your CV to careers@theebrington.com quoting the job reference code above;clearly outlining how you meet the criteria before 10th April, 2023.

The Ebrington Hotel is an equal opportunities employer.

We are unable to offer sponsorship for this position at this time.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

Application deadline: 10/04/2023
Reference ID: RES0323

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