Job Description
About Hamleys:
Hamleys has a long heritage of theatre and magic, our brand is synonymous with fun and making lifelong memories for everyone aged 3-100. Founded in 1760, by William Hamley we are a true British icon and we want you to be part of the magic!
Job Purpose Summary
- To efficiently assist in the management of all store operations to achieve targeted sales and company objectives through the use of KPI targets, excellent customer service & the effective management and development of your team.
- To support the Store Manager assuming their responsibilities in their absence.
Key Responsibilities and Accountabilities
- To improve business performance and hit objectives/KPIs.
- To ensure your team deliver consistently in “Trading The Hamleys Way” (TTHW).
- To drive, deliver and develop exceptional customer service.
- Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards.
- Identify store team skill/knowledge gaps and provide continuous coaching and development.
- Contribute to the implementation and management of promotions designed to drive performance levels.
- To actively support the recruitment, induction, development and retention of your team.
- To set goals and monitor performance, taking action to help people meet company expectations and reach their potential.
- To assist the Store Manager in the management of the store P&L, by operating within set budgets and helping to control all costs/losses.
- To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc.
- To interpret the stores performance via the use of commercial reports, to aid decision making.
Person profile
Personality:
- Leads by example with energy, passion, integrity and enthusiasm
- Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
- Demonstrates standards of excellence
- Excellent inter-personal skills,
- Professional and logical approach to problem solving,
- Strong initiative and self – motivation,
- Determination to succeed with a ‘can do’ attitude,
- Confident in own actions and fosters confidence in others,
- Promotes personal credibility through working productively,
- Inspire, challenge and support colleagues,
- To develop others and give recognition instinctively
- Shows a willingness to learn and self-develop
Specific Job Skills:
- At least 3 year experience of retail management
- Excellent communication skills both written and verbal
- IT literate, numerate and articulate
- Ability to work independently and as part of the team
- Effective time management and planning skills
- Ability to communicate team members views to the Management team effectively
Computer skills:
- Microsoft Office (Min Intermediate)
Education: Educated to A-level.
Full time and permenant
Location: Hamleys, Westfield Shopping Centre, W12 7GF
** Please note that in order to be considered for this position, you must have valid right to work in the UK documents. It is not standard practice for Hamleys to provide sponsorship for candidates. **
Job Types: Full-time, Permanent
Benefits:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: One location