Job Description
Job Title: Sales Associate
Reporting to: Department Manager
Scope: To provide a high standard customer service according to the Company’s standards and procedures and to contribute to the achievement of the store sales target
Key Responsibilities:
- Providing exceptional standards of customer experience surpassing customer expectations at every opportunity
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Carrs Silver through customer service, attitude, personal grooming, dress code and behaviour
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
- Participating in, and representing Carrs Silver at all times and during promotional events and activities in particular
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the departments performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase departments performance and reach individual and store targets
- Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the department at all times
- Playing an active role in replenishing stock according to Carrs Silver`s procedures and policies
- Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained
Skills:
- Demonstrable success gained as a Sales Associate with a recognised luxury brand
- Excellent communication skills both written and verbal
- Fluent English. A second & third language would be ideal
- Demonstrable sales skills
- Knowledge and understanding of the luxury market
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and pre-empt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standards
- Strong attention to detail
- Able to work flexibly, embrace and manage change
- Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
- Enthusiastic, self-confident and self-motivated
- Understand and represent the luxury lifestyle image of Carrs Silver
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets
Job Types: Part-time, Permanent
Part-time hours: 24 per week
Salary: £14,352.00-£19,000.00 per year
Schedule:
Supplemental pay types:
- Bonus scheme
- Commission pay
Experience:
- Luxury Retail: 2 years (required)
Work Location: One location