Job Description
Business Administration Apprentice - Operations
(Business Administration L3 Apprenticeship)
Location: Warwick Head Office & WFH
Salary: Circa £18,000 per annum
We have an exciting opportunity to kick start your career and earn whilst you learn!
At Volvo Group we believe our employees are our greatest assets to enable us to deliver excellent service to our customers. Our culture promotes training and development to help individuals reach their career goals, positive working relationships between employees and managers where ideas are valued.
We currently have an opportunity for a Customer Service Representative to join Volvo Financial Services (VFS) Operations department, who will support you whilst you learn on the job and work towards your Level 3 Business Administration Apprenticeship.
Benefits of working for us…
We understand the driving force behind our success is our employees. Without you, we would not be able to change the future of our societies.
At our Head Office in Warwick, we provide many benefits to reward and support you:
- Pension and life Assurance
- Medical Insurance provided by Bupa
- 25 days holiday rising to 30 days with length of service, plus bank holidays.
- Discounts on shopping vouchers, cinema tickets & Holiday and Travel.
- Hybrid working
- Monthly Pizza Fridays.
- MyGymDiscounts & MyActiveDiscounts
- Free on-site parking
- Canteen and coffee shop on site
- On site gym
- Plus much more
Your Role….
As a member of the Operations Team in VFS, you will work with the relevant operations department to support with the administration of both financial and service contracts. This includes working together as a team, as well as using your own initiative, to deliver high levels of customer service by email, phone and face to face.
Main Responsibilites….
- Liaising with key stake holders and customers to build and maintain relationships.
- Dealing with financial and service contracts ensuring that they are processed with accuracy and meet the service level agreement.
- Contribute to the development of processes within the Operations Team, working with other team members and stakeholders.
Who Are You?....
You will have a minimum of 3 GCSEs including Maths and English (at Grade 4/C or above ) and have the below required skills
- Excellent communication skills both written and oral.
- A good standard of IT skills
- Problem solving skills
- A Team player
- Passionate about customer service
- Fast learner with ability to adapt to change
- Able to work in fast-paced environment
This role will be for 20 months, or until your training is complete and in conjunction with Warwickshire College, you can find out more about the course by clicking here;
Business Administration: Level 3 Apprenticeship - WCG - Warwickshire College
Towards the end of your apprenticeship we can discuss further opportunities within the Volvo Group.
If you are interested in joining an organisation that is invests in and values staff development and gives you the opportunity to take real ownership then this is the company for you.
Job Type: Apprenticeship
Salary: Up to £18,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Warwick, CV34 5YA: reliably commute or plan to relocate before starting work (required)
Work Location: One location