Job Description
Beginning in 1968 HYTORC has established itself as a worldwide leader in hydraulic and pneumatic torque wrench manufacturing and has become the most trusted name in the industry. Over our 50-year history we have focused on engineering new technologies while building a 24/7 service network.
We are seeking a full time Mobile Service Technician. Satellite based, the successful applicant needs to be reliable, self-motivated and able to work on their own initiative, whilst being part of a larger team. If you are looking for a new challenge, are organised, manage time responsibly and have excellent customer service skills, please apply.
General purpose: Using the fully customised service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.
Essential duties and responsibilities:
- Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
- Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
- Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Service Manager.
- Provide required reporting to Service Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
- Work with Service Manager and service team members, engineers and customers to meet the growing day to day repair requirements.
- Strive to meet goals and key performance indicators as outlined by Service Manager.
- Provide support as needed to territory managers for growth of sales and service opportunities.
- Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
- Assist in familiarizing and training customers on tool operation and maintenance.
- Demonstrate orientation towards excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
- Complete all necessary paperwork for repairs and calibration.
- Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
- Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
Role Requirements: (Knowledge, Skills and Abilities)
- Mechanical Engineering Qualifications at NVQ Level 2 & 3 as a minimum (or equivalent)
- Minimum of 3 years suitable experience in a similar capacity
- Self-motivated and driven to succeed.
- Experience with a proven track record in customer satisfaction.
- Excellent technical, communication, organizational and presentation skills.
- Clean, valid, full UK driving license.
- A safe, preferably covered space at or near your home to keep the van overnight.
- Proficient in Microsoft Office applications.
- Ability to lift or move up to 35kg
This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle. Full in-house training will be provided at Cramlington head office in Northumberland for a period of 4 weeks.
We demand the highest standards and in return offer:
- Competitive salary
- Achievable KPI related incentives
- A generous holiday package
- Company pension
- Company phone/laptop computer
- Fully customized company van
- Company uniform, all tools and equipment
Job Type: Full-time
Schedule:
Work Location: On the road