Job Description
We are currently looking for Operation Managers to join our expanding Teams nationally. Ideal candidates will be able to demonstrate a high level of professionalism and excellent customer service skills.
Whilst experience of working in the security environment is preferred, full training will be provided.
Ideal candidates:
- Health and safety awareness and knowledge
- Excellent organisational and time management skills
- Confident and professional working approach and appearance
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills
- Ability to work individually and as part of a team
- Resilient and tenacious with a 'can do' approach
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
- A Full UK Driving licence is required
As an operations manager you will be responsible for:
- Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
- Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
- Acting as a role model and always behaving in line with our company values
- Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
- Ensuring all aspects of the required services are being delivered to the customers’ satisfaction and in accordance with the contract
- Ensuring there are sufficient trained, licenced, and vetted staff working at all times to meet customer and contract requirements
- Ensuring contract required training and screening / vetting has been completed for all security staff
- Developing professional customer relationships, responding appropriately to customer requests and concerns
- Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
- Completing risk assessments and site evaluations as well as completing monthly performance reports.
Why Brooknight?
Brooknight Security is a privately owned company providing a range of security services to corporate customers, the logistics and distribution sector and retailers. With a nationwide presence, we are an established company for more than 28 years and we have provided services to a diverse range of customers. Our growth and success have been based on providing a first-class service while retaining values that are vital to building excellent customer relationships. We focus on trust, integrity, and a desire to deliver an exceptional service.
If you are looking for a role in Security and be a part of great team, we would like to hear from you - Apply online today!
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Education:
- A-Level or equivalent (preferred)
Experience:
- Security: 1 year (preferred)
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Remote