Job Description
Role: Regional Cleaning Manager - Soft Services/Contract Cleaning
Salary: £45k plus an attractive benefits package to include a bonus, company car allowance etc
Status: Permanent / Full Time
Location: London
Vacancy Reference: VR/04624
Role Description:
A privately owned and well-established cleaning contractor with a significant presence and reputation, are recruiting exclusively through Bridge to identify a Regional Contract Cleaning Manager (to be based in and around London). Our client has experienced continued year on year growth and an increase in recent contract wins. As Regional Cleaning Manager you will lead, support, and guide your team in the on-going operation and development of the cleaning and soft Facilities Management operations within a designated portfolio. The scope of the role is to ensure that exceptional service levels, client satisfaction, continuous improvement and innovation are provided to the customer, alongside the attainment of profit and growth targets. You must have strong leadership and team building skills and demonstrate an ability to effectively communicate with clients to identify their needs, all while implementing ways to increase customer satisfaction. With numerous awards and accreditations to their name, this is an excellent opportunity to join a forward-thinking business with genuine opportunity for progression and development, both professionally and financially.
Key Accountabilities:
- Ensure that the team of Managers provides a first-class service to clients and the community
- Develop and retain successful working relationships with key client stakeholders
- Regularly review performance standards which deliver client and customer expectations
- Provide support across the client sites by advising on SLAs, KPIs, objectives and projects
- Ensure audits are completed and implement corrective action as required
- Interrogate management information systems which provide information to enable sound commercial judgement for decision making
- Provide support to the Operations Director by advising on compliance in relation to operational activities/ risks impacting on same
- Provide regular and once-off reports to the Operations Director and clients as required
- Identify issues or risks that will impact the contracts
- Action any changes or restructures required in line with legislation and Company procedures
Key Working Relationships:
- Ensure that regular formal and informal meetings are conducted with clients to identify issues or areas of concern and work closely with the wider Facilities Management team to suggest actions and resolve concerns and issues
- Regularly review client satisfaction level and act as appropriate
- Develop innovative solutions to meet and exceed client requirements
- Work in partnership with Management and Business Development Teams to implement marketing strategies and assist on contract bids
Job Types: Full-time, Permanent
Salary: £45,000.00 per year
Schedule:
Work Location: One location
Reference ID: VR/04747