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Al Jazeera Media Network

Engineer - Technology Support

Id Job: 316a794

🏢 On-site
💼 Al Jazeera Media Network
📍 London, England
🕒 1 day ago
💰 61194 – 82088 GBP ANNUAL

Job Description

Summary:

Provide first‐line support for all Al Jazeera user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications.

Candidate must be eligible to work in the United Kingdom
6-12 Months Fix Term Contract

Key Responsibilities:

  • Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
  • Setup, configure, maintain user’s accounts and passwords (functional accounts, distribution groups, etc...)
  • Prepare & write knowledge base articles and other documentations
  • Provide immediate support for urgent calls and critical areas (on‐Air and web online users, Galleries, Presenters, Studios) with minimal service interruption.
  • Setup and maintain critical IT devices used by field journalists and external bureaus to ensure business continuity and provide support remotely when required
  • Respond to end user Incidents and Requests and ensure all incidents are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs)
  • Coordinate with vendors for repairing faulty IT equipment and ensure critical On‐Air devices are replaced and fixed on timely manner
  • Manage and participate in projects related to the section as needed

You Will Have:

  • Bachelor of Science in I.T or related field
  • ITIL Foundation certification preferred (or ability to become certified within 3 months of hire)
  • 2 years of experience in related field, IT technologies, networking and various operating system setup, configurations and technical support skills

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