Job Description
ABOUT THIS ROLE
We’re looking for a full-time French Speaking Reservation Specialist to join our Reservations team on a remote basis.
As a Reservation Specialist, you will be the main point of contact for our top clients and will work with them to make sure they are well looked after before & during their stay.
Some of the activities you’ll be responsible for are:
- Be a dedicated point of contact for our top clients, building strong client relationships: e.g. understanding their accommodation requirements & respond to their queries.
- Research and source the perfect housing solutions for our corporate clients.
- Advise our clients on the best suited properties according to their budget, family size, office location, bespoke requirements.
- Build strong relationships with our suppliers & negotiate rates.
- Issue quotes & proposals for our clients to match their housing request.
- Work closely with the IT team to identify bug, generate new ideas and overall improvements to the service.
- Work on excel to create and calculate rates
You should be willing to roll your sleeves up and get involved wherever you are needed!
WHAT THE RIGHT CANDIDATE WILL BRING TO THE TABLE:
- Ideally someone with 2-3 years Sales experience in an office environment.
- A natural organizer with strong attention to detail
- Go-getter attitude where you will think outside of the box and ensure that sales are secured. There always has to be a solution to ensure our clients get the best quality service.
- Ruthlessly efficient - able to deal with multiple tasks at once and prioritise as necessary
- Happy getting hands dirty with all types of tasks – evidence that you’re a real ‘do-er’
- Perfect spoken and written English and French
- Creative thinker and looking for smart ways to improve the day-to-day process. Proactive about sharing and implementing your ideas
- Comfortable speaking with customers - often you’ll be speaking to very senior people at a variety of organisations
- Tech savvy as you will be juggling multiple software programmes
- A fun & friendly team member
ABOUT RELOCATEU
RelocatEU is a fast-growing tech-enabled temporary housing provider in the relocation industry, founded with by 2 Global Mobility passionate with a simple aim at heart: go above and beyond the call of duty to make a lasting impression on our guests by showing them the highest-level of care, empathy and support during their relocation.
It’s a great opportunity to join an international team in its exciting growth.
Job Types: Full-time, Permanent
Salary: £24,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Profit sharing
- Work from home
Schedule:
Supplemental pay types:
Experience:
- Zendesk: 1 year (preferred)
- Sales: 1 year (preferred)
- customer service: 1 year (preferred)
Language:
- French at native level (preferred)
Work Location: Remote