Find The Best Job Vacancies in Various industry sectors 74092+ Job Vacancy


Apply jobs • Apply directly to companies • Clear salary ranges

Browse 74092 List Available Job Vacancies Today. We Have Worked with 2000+ Trusted Companies around the world


MSC Cruises

IT Support Lead

Id Job: 316a314

🏢 On-site
💼 MSC Cruises
📍 Uxbridge, England
🕒 1 day ago
💰 23400 – 32420 GBP ANNUAL

Job Description

As IT Support Lead, you will be responsible for the day-to-day management of the support team. You will oversee the management of support queue and escalations from the team. The Support Lead will work with the IT Operations team, supporting of information technology ranging from Microsoft 365, VMWare farm, Data Center, Procurement, starters and leavers, and other IT related issues raised by users. Other IT duties can be assigned from time to time (e.g., support or coordination for new IT Services Implementation Projects involving fleet)

Key Responsibilities

Manages the end to end support of the team

Implements improvements to operational IT support services

Supports personal computing, smart devices, meeting room conferencing and multifunction devices

Manages security updates and patches

Periodically reviews to improve and standardise setup process of workstations and necessary peripheral devices for new starters

Utilises available tools to automate more of the Installation and configuration of the required software and the access to the various IT services

Ensures all processes are fully documented

Ensures all incidents and requests are logged in the ITSM tool

Performs troubleshooting to diagnose and resolve IT problems

Manages and monitors licenses, cleaning up Active Directory

Job-Requirements: skills, competencies, experience

Strong knowledge and experience in managing and developing a Service Desk Team in an business enterprise setting.

ITIL foundation certificate

VMWare Certified Professional

Strong knowledge and experience of Network and active directory administration

Strong knowledge and experience of Microsoft 365 administration including Microsoft Teams

Strong knowledge and experience of Infrastructure, including Windows Servers

Good knowledge and experience of Cyber Security

Fluent in the English language, knowledge of other European languages is a advantageous

Excellent diagnostic and problem solving skills

Excellent communication ability

Good team player, able to motivate the team to achieve better SLA, including coaching

In depth understanding of diverse computer systems

- Full Right to work in the UK required

Job Type: Full-time

Benefits:

Schedule:

Ability to commute/relocate:

Experience:

Work Location: One location

Apply Go Back

Apply for this job

Recommended Reads

Share This Job

💼 LinkedIn
📱 WhatsApp
✈️ Telegram
👽 Reddit
📸 Instagram

Related Jobs

Entry Level Recruitment Consultant
Entry Level Recruitment Consultant
G2 Recruitment
Birmingham, England
2 days ago
Apply
External Affairs Administrator
External Affairs Administrator
Royal Grammar School, Newcastle
Newcastle upon Tyne, England
Today
Apply
Project Manager
Project Manager
Clermont Hotel Group
London, England
2 days ago
Apply
Salaried GP - City Health Centre
Salaried GP - City Health Centre
gtd healthcare
Manchester, England
Today
Apply
Kennel and Cattery Assistant
Kennel and Cattery Assistant
Bowesfield Kennels and Cattery
Dover, England
Today
Apply