We have a fantastic opportunity for a Service Manager to join our team in a service for people with complex behaviour support needs in Brighton.
Reporting to the Area Operations Manager you will be responsible for the continued positive outcomes for the people that we support through management of the services. You will be responsible for cultivating and contributing to a "continuous improvement" environment and will be proactive in the management of your staff, the rotas, and the budgets for your services.
The most important part of this job is being able to think outside of the box and being someone who is able to think laterally to bring about effective solutions.
Whilst it isn't essential that you have direct experience as a Service Manager, it is important that you have some management experience, and a good knowledge of the health and social care sector.
You will be self-motivated and have a passion for positive change and the confidence to make difficult decisions under pressure. Having strong interpersonal skills will be essential for this role with the ability to build effective relationships with staff and the people we support.
You may need to cover the odd shift in case of emergency. This will require you to do some front-line support work with the individuals we support.
Experience and knowledge within the social care sector, experience of working with working with people with complex behaviour support needs is essential. You should also have experience leading teams in Learning Disability services.
Your working week is flexible covering 7 days per week and will include working weekends. Flexibility is key.
As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers, discounts of different high street retailers and much more
Key Responsibilities: Quality, Leadership and Relationships
As the Service Manager, you will take overall responsibility for the day-to-day running of the development, including but not limited to:
- Working with the people living in the service and the team to ensure high-quality person-centred support
- Monitor the quality of the service, ensuring it is fully CQC compliant.
- Being an exemplary role model for the team and ensure their continuous development to ensure high standards are continuously met
- Liaising with the families and other stakeholders of the people living in the service
- Managing a staff team of approximately 30 Support Workers, with the support of an Assistant Service Manager
- Delivering high quality customer service to the people we support
- Budgetary control
- Complaint resolution
- Internal auditing & quality assurance
Strong leadership is key to the success of our services. We want to recruit leaders who can demonstrate they have the potential to excel within our team orientated workplace. In return, we are committed to developing your potential even further - the Assistant Service Manager Induction will be offered. You will also receive training in using Officebase, The Managers assurance tool, finance processes and other management training provided by Learning & Development.
Have you thought about working for Mencap?
Mencap is a leader in providing excellent support to people with a learning disability. Our vision is a world where people with a learning disability are valued equally, listened to and included.
Everyone wants a purposeful job - to do something really meaningful. Everything we do at Mencap keeps the people we support at the centre of what we do.
With us, it’s never ‘just a job’. In return for your hard work and passion you can find real and meaningful work experience, access to some excellent benefits alongside our competitive pay.
We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit.
We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website.
At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
Mencap are strongly encouraging all our colleagues to have the Covid-19 vaccine as a way to help protect each other and the people we support.
No two days are ever the same, sometimes they may be challenging but they will always positive so click apply now to be considered!
- All roles are subject to an enhanced DBS check and suitable references.
Vacancy ID: 27996