Company Description
House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.
Job Description
The Opportunity
Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are
met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.
The Ambition
1. Operations:
- Assist with all store operations and deliver to expectation on all KPI’s
- Support with the planning of workload to ensure a productive and efficient team
- Make confident decisions, and delegate to the team effectively
- Assist with training and coaching the team to best practice
- Use business communication tools to monitor completion of tasks and meet deadlines
2. Controls:
- Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
- Support with planning store schedules in line with store trading patterns and business expectation
- Support with store daily structure to ensure the store meets compliance, customer service and security standards
3. Sales
- Understand business and customer expectation and motivate the team to deliver an excellent customer experience
- Understand product features and benefits and assist with training the team to maximise sales opportunity
- Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
- Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
4. Development
- Assist with identifying internal talent and support performance management processes to drive exceptional performance
- Support with identifying performance issues and escalate professionally to the Store Manager
- Be self-driven in own personal development take on developmental feedback constructively
5. Leadership and Management
- Inspire the team and act as a role model
- Support with coaching and motivating the team to achieve success
- Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes