Permanent
Full time – 40 hours per week delivered on a rota basis between 08:00 – 20:00 Monday – Friday and 08:30 -12: 30 on a Saturday (2 Saturdays in every 14 weeks)
In this role, you will have use of a company van and fuel card.
We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them.
We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well.
Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer’s lives?
Are you an experienced multi-trader with a background of domestic repairs and someone who is passionate about providing excellent customer service?
Perhaps carpentry and/or plumbing are your core skillset? If so, we want to hear from you….
Our customers are at the heart of everything we do and especially the services we deliver. Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their home. So, to provide the very best service possible, we are bringing our repairs and maintenance service in-house.
We are looking for skilled traders who are passionate about delivering not only high standards of work, but also an excellent service to our customers. These roles will be working in our customers homes’ as well as void properties.
You will be the face of bpha in our customers' homes therefore we are looking for friendly professional tradespeople of all backgrounds. Customer service is hugely important at bpha so we are looking for empathetic team members who are considerate, respectful and keen to provide a right first-time positive customer experience. Demonstrating our values and supporting our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us.
You will join us with your experience and trade skills ready to cover a wide range of plumbing related repairs within our customers’ homes. You will be supported by a comprehensive people management structure, with regular training updates, one to ones and appraisals to help you embrace challenges, growth and development.
Health, Safety and Environmental awareness is a top priority at bpha to keep you and our customers safe and to minimize our impact upon our wider environment.
We’d love to meet someone with:
- NVQ level 2 or higher in Plumbing
- Excellent knowledge of plumbing within a domestic home and communal areas, with proven experience is diagnosing, repairing, and resolving issues
- A strong, demonstrable commitment to excellence in customer service
- IT skills suitable for carrying out basic tasks on a computer or hand-held device
- Demonstrable experience and knowledge in other construction trades and activities, being able to deliver repairs outside of your core trade when required
- Confident people person, prepared to go the extra mile to deliver quality work and high levels of customer satisfaction
- Able to work professionally and demonstrate empathy and consideration when working within people’s homes.
- Flexible and problem-solving approach
Amongst what we offer you is:
- A competitive salary of £32,000 per annum
- 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days)
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Enhanced Family Leave
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing Date: 9th August 2023
Interviews may be held throughout the process including before the closing date
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDHIGH