Job Description
Job description
As we are coming towards the summer holidays we are looking to find someone to join us at our Hexham Escape Rooms! Previous experience in customer service not required but prefered.
Primary Role
* To welcome participants of a live escape room experience, introduce the game and ensure their safety.
* Monitor the game progress via monitor and earphones.
* Provide hints and helpful tips if needed.
* Reset the game after every team, which includes tidying up.
* Contribute to the marketing team with social media photos and posts.
* Help with any other Escape Room needs including light cleaning duties.
Strong customer service skills
You need to be a confident individual who is comfortable speaking in front of groups of up to 12 people and holding their attention. Ideal candidates will have some acting or performance background and experience within customer service.
Strong social skills
You must have an excellent grasp of English and be able to communicate it well. Someone who can look after the clients and pay attention to their needs. Able to read the audience and interact with them to suit their personalities, helping them feel comfortable and relaxed. Be able to tell when teams need intervention in their game and when to hold back.
Intuition and Adaptability
We are not expecting an in-depth knowledge of puzzles and/or escape rooms (though if you have any experience of games, the entertainment industry in general or running team events this is a bonus).
We do expect you to be able to learn quickly and think on your feet - sometimes things don’t always go to plan and you may need to come up with solutions quickly. We expect you to be able to learn and appreciate the subtleties of running a high-quality escape experience and understand different teams require different approaches.
You also need to feel confident working alone, without constant supervision.
Generally
We expect you to be enthusiastic, presentable, well-mannered with great attention to detail. You must be fully focused whilst monitoring your team to ensure that you can always help them quickly and appropriately. You must ensure there are no errors when he resetting the room - a single reset error can ruin the entire experience.
Flexibility in your availability
We open from 10:30 am to 20:30 pm 7 days a week depending on our escapees’ requests. You need to be flexible and keen to work evenings and weekends also.
Computer Literate
Our games are part-run via basic computer systems which we would teach you to use. We also use a booking system and various audio/visual equipment, and we need applicants to be comfortable with basic computer tasks and willing to learn to use the new systems/processes.
Could this be you?
Please include the following information in your covering letter:
- Why you are interested in becoming a Games Host with us and why you are suited to the role?
- Some interesting facts about yourself - likes/dislikes.
- Your flexibility/availability
- Whether you currently have another job that would continue alongside this one.
Over 18 prefered
Job Type: Casual
Expected start date: ASAP
Job Type: Part-time
Salary: £10.50 per hour
Schedule:
Job Type: Part-time
Salary: £10.50 per hour
Benefits:
Schedule:
Work Location: In person
Reference ID: Games host