Job Description
Job Title: Centre Support Assistant
Responsible to: Centre Manager
Location: Barbican, EC2Y 8AD
Hours: The business working hours can vary on a day to day basis, the earliest start time would be from 7.30am. The latest finishing time would be until 6pm (Monday to Friday).
BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.
Our vision – ‘Together, we are building the business lifestyle that everyone wants’.
As you’d expect you’ll be the first point of contact for all incoming calls and visitors, but more than that you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us providing award-winning service.
To assist in providing an outstanding service, we require a charismatic Centre Support Assistant. You’ll be based in and around our Barbican business centre and in a busy team, reporting to the Centre Manager. We pay employees above the Living Wage requirements and you’ll get a host of benefits listed below.
You’ll be dealing with clients every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited.
If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.
Key Responsibilities and Accountabilities:
- To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
- To work between various centres as support when and as needed
- To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele
- To provide cover for the reception as and when required
- To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information
- To process catering orders and meeting room requests made by clients
- To deal with customer requests in a prompt and timely manner
- Assisting the Centre Manager with Doughnut Friday and the daily distribution of fruit
- To make teas and coffees for conference/meeting rooms
- To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
- To book various chargeable services for clients such as couriers and taxis
- To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required
- To create and issue welcome packs for new clients
Role Related Development:
· To understand the principles of Health and Safety and Security procedures
· To undergo project and research work as required for the Centre Manager
· To support our Service Success Chain
· Local area and basic product knowledge
· Attend training to develop relevant knowledge and skills
· Training and development to help you progress not only in the company, but as a person too
The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.
Personal Specification:
Qualification and Education - GCSE’s or above in Business Related Area – Essential
Experience - 2 months customer facing work experience, both face to face and telephone – Essential
Skills and Abilities – Proficient in word and Outlook – Essential
Excellent telephone communication skills – Essential
Face-to-Face customer service skills – Essential
Switchboard skills – Desirable
Front of house management skills – Desirable
Work Requirements - Full time position working business hours Monday to Friday – Essential
Occasional irregular hours if required to meet business needs – Essential
Flexibility to travel between different business centres – Essential
Company Benefits:
Annual Leave
· 20 days holiday (for your first year of employment) plus bank holidays
· Paid day off for your Birthday
· Buy and sell up to 3 days’ holiday* or carry up to 3 days unused annual leave to the subsequent year
Benefit Schemes
· Healthcare (plus partners/dependants)
· Dental Care
· Life Assurance
· Pension
· Corporate Eye Care
· Season Ticket Loan
· Loyalty of Service Rewards
· Cycle to work scheme
· Quit smoking reward and recognition scheme
· Access to our onsite Gym
· New starter lunch voucher
· Employee Assistance Programme
Other
· Quarterly socials paid for by the company*
· Peer to Peer reward scheme
· Up to 3 days paid leave per year to support a local charity of your choice*
· Opportunity to apply for a 2 week all-expense paid charity trip abroad (Subject to selection)
*Terms and Conditions apply
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Would you be available to start work for 7.30am / 8.00am?
- Can you kindly confirm your salary expectations?
Work Location: One location
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