Job Description
This role is responsible for first line customer service provision at the London centre including the smooth running of all aspects of dog rehoming, working to ensure every Battersea customer receives an excellent standard of customer care, whether they rehome a dog or not. You will lead the London dog Rehoming and Customer Service team through motivation and development to support them in achieving their full potential, collaborating with Rehoming and Welfare Managers within the cattery team to identify process improvements and streamline dog and cat rehoming processes. You will work with the welfare, fostering, clinic and behaviour departments to ensure the rehoming voice is present throughout a dog’s journey at Battersea, evaluating and developing procedures to ensure Battersea dogs go to the right homes, without unnecessary delays and receive post-rehoming support. You will work closely with the other dog Rehoming & Welfare Managers to ensure the London sites dog occupancy remains on target, whilst supporting on dog assessing, kennel standards and working to create excellent public and dog spaces onsite.
About us
Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.
What we can offer you
Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:
28 days of annual leave (plus 8 days paid public holidays) per year
Generous pension contributions – up to 10% employer contribution
Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
Annual interest-free season ticket loans
Discounted gym memberships and cycle to work schemes
Life insurance
We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.
Closing date: 2nd July 2023
Interview date: 12th July 2023
For full details, please download our recruitment pack. To apply, click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.