Job Description
An exciting opportunity has arisen for a full-time Logistics Coordinator to join our operations team in Bristol. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels, and courier market, although this is not essential.
Hours: 12pm- 8pm Monday – Friday
JOB OVERVIEW:
Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager.
MAIN DUTIES:
· Use available mapping / route tracking systems to effectively monitor service levels against daily plan
· Use of TMS system to view plan and query any deviation on routes – i.e., route order or missed stops
· Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
· Escalation of risk routes and appraising clients of reforecast collection times
· Monitor road network issues – using Traffic England or similar website and keep transport operations informed of any issues via email group
· Prioritising high risk routes or routes for new clients
· Report any tracking issues and audit vehicle tracking and sat-navs
· Respond to inbound client service requests in a timely and professional manner
· Monitor collections & consumables orders daily
· Prioritise and allocate mail delivered to operations inbox (outlook)
· Assist the operation team with any other reasonable tasks
· Book collections and transport as required
· Submit reports within set time frame
· Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
· Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings
The above list of duties and responsibilities may be changed, altered, or added too in the future and is not exhaustive.
ABOUT YOU:
· Some Geographical aptitude would be asset but not essential if there is a willingness to learn.
· Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels
· Exceptional organisational skills and able to effectively manage own workloads
· Experienced in Microsoft Office systems and other office systems
· Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues
Job Types: Full-time, Permanent
Salary: Up to £24,500.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
Schedule:
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work 12pm- 8pm Monday – Friday?
Experience:
- Logistics: 1 year (required)
Work Location: In person