Case Manager (Arabic Speaker)
Salary: £25,000 - £27,000
Location: Leicester (with travel to Northampton and Lincolnshire)
The Role
This role will have a direct impact on the life opportunities of our participants. As a Case Manager, you will be contributing to the government’s plan to support refugees to find work and settle in their local community.
Day to day you will be working with participants of all abilities – providing coaching, support, creating development plans, identifying training needs and preparing participants for work. Above all, this is a tailored service designed to address individual needs, enabling participants to overcome barriers and develop skills to support job readiness.
You should have worked in a similar employability support role. You will need to be used to caseload management, be able to prioritise your work be used to working within a target driven environment.
The ultimate aim of the project is to provide support, challenge, guide and coach your caseload to support them into secure, long term, sustainable employment or training.
Responsibilities
- Establish rapport and build a challenging and supportive relationship with your participants
- Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness and they are moved on to employment/training or an apprenticeship within a short period of time.
- Address customer’s personal and contextual constraints to employment, implementing development plans, providing challenge, advice and guidance where appropriate to develop customer’s capability in the recruitment process so they have the skills and confidence to secure employment within their chosen sector.
- Directly deliver employment support, including job search guidance, CV writing, soft-skills development, interview skills and motivational sessions.
- Identify structure and recommend vacancy and training solutions, to meet the specific needs of participants and employers.
- Provide advice, guidance and support for customers during their initial weeks of employment, supporting them in the transition from welfare to employment
- Develop relationships and networks with key stakeholders including employers, jobcentre teams, local authorities, and training providers to ensure smooth operation of all processes
- Observe and adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing appropriate and sustainable employment.
- Maintain paperwork and customer records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards.
- Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times.
Knowledge and Experience
- Experience of working in a customer focused, results driven environment.
- Experience of working in a welfare to work environment.
- Experience of working on outreach work, with a variety of groups, some of which may be considered vulnerable.
- Knowledge of the range and application of engagement techniques
- Experience of working with customers and progressing them to achieving sustainable employment.
- Knowledge of the local labour market.
- Experience of appropriate IT systems i.e. PICS, Maytas, Access, Excel
- IAG qualifications level 3 (completed or working towards) essential
- Command of other languages, especially Arabic, Pushto or Dari is advantageous