Job Description
Roles and Responsibilities:
. Provide first/second level contact and problem resolution for customer issues.
· Work with Third Party Vendors to remediate complex AV issues as needed.
· Provide timely communication on issue status and resolution.
· Maintain ticket updates for all reported incidents.
· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.
· Install, upgrade, support and troubleshoot for end-user equipment.
· Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
· Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
· This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Required Skillset
· Minimum of 1-3 years of IT experience.
· Experience of support end-user devices in an enterprise desktop environment.
· Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
· Mobile device management including IOS and Android devices, enterprise encryption
solutions
· Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
· Proven analytical, troubleshooting, and problem-solving skills.
· Basic Networking Skills
· Proven ability to multi-task, effectively determine priorities and meet SLA’s.
· Local language is mandatory, plus good command of English.
Job Type: Full-time
Salary: £2,000.00 per month
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)