Job Description
About Us:
Kin House is a new private hire events venue in Wiltshire. With twelve bedrooms, a 200-guest dining capacity, and set of over 10 acres of grounds, Kin House has been designed to marry the flexibility and creativity of the events industry, with the customer experience of an amazing hotel stay. We intend to lead the industry by creating the most exciting new venue in the UK for private and corporate events.
Responsibilities:
The Night Manager will represent the Management during the night and be the point of call for any of our VIP guests within Kin House. The Night Manager also assists the Client Experience Manger and team in all aspects of the department including but not limited to operations and staffing in accordance with hotelpolicies and procedures.
Key Responsibilities
- Direct and oversee all hotel operations during the night shift to ensure guestsatisfaction and safety.
- Conduct Briefing for all staff during Night Shift.
- Inform all Overnight staff of nightly activities, group and VIPsas well as special requests.
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for Kin House in the absence of the Client Experience team with problem solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them.
- Required to welcome our guests in a friendly and helpful manner, ensure that the public areasare kept clean and tidy.
- Occasionally Assist guests with their luggage, be a point of contact for our guests, valetpark guests cars and other responsibilities to ensure all requirements are met during our guests stay.
- Ensure the accurate completion of the daily night auditin a timely fashion.
- Must be able to perform the full night auditif needed.
- Oversee preparation of daily summary reports.
- Should Show Initiative, Problem Solving, Staff Training, Team Leading.
- Be aware and able to enforce all fire-life-safety procedures.
- Remain current in all updates with regards to new procedures and training.
- Report any suspicious persons, activities and/or hazardous conditions to the General Manager.
- Being an energetic and warm host throughout the guest experience at Kin House.
- Managing a seamless handover to the Operations Team/ Duty Manager for their breakfast shift.
- Working with the General Manager and support team.
- Assisting the wider team with the guest experience when clients are on-site, and ensuring they have a seamless stay with us from check-in to check-out.
- Working alongside the General manager to maintain the venue environment and building to ensure a clean, safe and comfortable experience in accordance with Kin House brand promises.
- Representing Kin House by promoting the company values to an external audience in support of growth
- Must be able to communicatein English writing and speaking and other languages are advantages.
- Good personality and charming is important to be the Night Manager in the way to represent himself on behalf of hotel management.
- Enjoying being in a dynamic 'hands on' work environment
- Being great at putting people at ease
- An energetic and enthusiastic person
- Strong attention to detail and organisational skills
www.kinhouse.co.uk
Job Type: Full-time
Salary: £25,000.00-£28,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Work Location: In person