Job Description
This is an exciting opportunity within our chemotherapy department. You will have excellent customer service skills and be committed to providing a first class service to our patients. You will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality.
Please note, this vacancy may be closed early if a suitable number of applications have been received, please apply as soon as possible to avoid any disappointment.
Working as part of the chemotherapy team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using CareFlow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.
You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.
You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS.
Chemotherapy Daycase is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.
Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality services and experiences for staff and patients.
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
To support the chemotherapy team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.