You are a brand ambassador for Pierre Hermé Paris. You are responsible of the satisfaction of each of our customers.
It is important to understand, be familiar with and implement the sales/service techniques specified by the Sales Manager. A talent for salesmanship, an appreciation for gourmet pastry – to be shared with customers – and attentiveness to detail is also primordial.
MISSIONS & ACTIVITIES
Represent the Pierre Hermé Paris brand
- Follow the company dress code.
- Express yourself in a way that is consistent with the luxury positioning of the house.
- Greet customers as specified in the house service standards.
- Be perfectly familiar with Pierre Hermé Paris products.
Advise and serve customers
- Offer a level of service consistent with the luxury positioning of the house.
- Follow house rules regarding cleanliness, hygiene and safety.
- Meet customer needs, detect potential customer needs and create customer wants.
- Make customers aware of house sales/marketing initiatives.
- Secure customer loyalty.
Boutique and product management
- Ensure that products and packaging materials are properly stored and organised.
- Meet all house standards pertaining to products presentation at the boutiques.
- Arrange products in the product showcases following FIFO practices.
- Anticipate and reorder as needed to ensure a well-stocked display.
- Minimise wastage of both food and non-food products.
- Verify that the boutique is cleaned following house recommendations (front and back of the house).
Teamwork
- Verify that objectives (qualitative and quantitative) are met.
- Ensure a warm and inviting atmosphere at the boutique.
Manage the till and implement cash receipt procedures
- Become perfectly familiar with managing the till and cash receipt procedures.
Communication
- Review customer complaints with the Assistant Manager. Encourage customers to provide feedback, as part of our drive to improve greeting/service practices.
- Inform the Boutique Manager of customer feedback, comments about products or issues to be addressed.
- Facilitate the induction and orientation of new staff.
- Comply with all rules and instructions implemented within Pierre Hermé Paris (e.g. the house communication guidelines, steps for making a sale, and service standards)
The position is available from 1th July 2023 for a minimum period of 3 months - Full time
Location : Selfridges & Monmouth street (Pierre Hermé)
- You ideally have a first experience in customer contact
- You have a good sense of hospitality and a careful presentation
- You appreciate teamwork
- You are sensitive to gastronomy
- Competitive salary
- 65 % reimbursement of public transport (Zone 1 to 6)
- Targets bonus
- Late closing bonus
Qui sommes nous ?
Le groupe Pierre Hermé Paris occupe une place privilégiée dans le monde de la gastronomie de luxe.
L'image de marque, la qualité des produits et de ses équipes, son réseau international de points de ventes en font l'un des acteurs majeurs de son secteur d'activités.