Reporting & Analysis
o supports the AM in the creation of any bespoke reporting requirements/
supports the AM in the delivery and interpretation of monthly reports to
clients/ works with the Tech team to ensure any required Mode reports are
set-up correctly for ongoing reporting needs to help reduce man hours
needed
Client Satisfaction
o supports to AM to ensure surveys go out to all key users on a regular basis/
works with the Marketing team to ensure surveys are appropriate for user
based on service provided/ collates and interprets results/ works with AM to
develop action plan/ supports the creation of any case studies etc/ ensures
successes are shared with client and key users via comms
Problem solving & risk mitigation
o supports the AM in their problem-solving activities/ monitors key aspects
of the project - as briefed by AM - and share any trends or concerns as early
as possible with AM to ensure appropriate steps are taken to mitigate risk
What skills we are looking for:
- Planning and organisation: managing tasks simultaneously, accurately,
and according to priority.
- Excellent attention to detail
- Good working knowledge of Excel
- Excellent communication and relationship building skills
Our client believes that behaviours are just as important as the activities you
carry out. The ones we look for in every colleague are:
Proactivity:
o focuses on 'how' to be proactive rather than reactive; planning, adding
value, problem solving/ manages up.
o Results driven, self-motivated, flexible, and resilient
Ownership & accountability
o takes accountability for their work.
o Seeks out advice from best placed people to help shape solutions and
next steps.
o Works with peers to gain insights and avoids unnecessary escalation where
possible