Job Description
· Extensive experience in account management, sales, management consulting, or roles with similarly broad scope
· Bachelor degree or equivalent, preferably in a business-related subject such as Business Administration, Business Engineering or Business Information
· Strong business acumen, as well as communication and negotiation skills
· Proven quantitative analytical capability and project management skills in addition to being customer focused, excellent attention to detail and able to effectively prioritize and multi-task
· Successful candidates will have proven experience in developing original ideas, approaches, and solutions to typical, unusual, or difficult situations in a competitive and ever changing business climate
· Familiarity with Excel and knowledge of databases or CRM tools (e.g. Salesforce)
This role is a fixed term contract (maternity cover)
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Senior Key Account Manager for the UK. We are looking for an account manager who will be excited by working in a new start-up environment and will have familiarity with B2B sales and account management for Extra Large and Enterprise-level customers.
The successful Sr. Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. You will have experience developing relationships across a diverse customer base, drive commercial growth for the business and work effectively with functional areas such as Business, Operations, Procurement, Finance, and IT; and have a proven track record of meeting and exceeding program goals and revenue targets.
Please note this role is a 1 year fixed term contract (maternity cover). It can be based in London or Manchester, and it involves possible moderate travel (maximum 25%).
Key job responsibilities
Responsibilities:
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Own strategy and commercial growth for very large enterprise customers.
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Drive revenue, adoption, and market segment share for our product.
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Earn trust of customers (shippers) and recommend product solutions that fit their business needs, meeting and exceeding targets for customer revenue and/or feature adoption
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Measure performance, articulate root-cause analysis, and link to specific improvement areas
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Relay market segment needs and requirements back to internal Amazon teams
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Analyse current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance.
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Drive and accelerate spend adoption through advising customers on best practices for using our product.
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Assess program risks, anticipate challenges, and provide escalation management when necessary
· Demonstrated experience in helping to develop others on your team and scaling best practices
· Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt to new processes and run fast
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).
