Job Description
Could you help shape the future of Laings?
Are you looking for an opportunity to work with a renowned jeweller, who continues to invest in its people and their future?
Would like to join a supportive team environment designed to help you reach your career goals?
The World of Laings
Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.
With five showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.
Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.
A Career as Unique as You Are
As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will part of your everyday environment. Our Cardiff team assist 38.75 hours per week, 5 days out of 7.
Here is How We See Your Role:
- Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.
- Leave customers with the feeling they received the best service.
- Developing in-depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.
- Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery needs of prospective customers.
- Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.
- Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
- Maintaining excellent presentation of the jewellery and showroom.
- Receiving and booking repairs from customers.
- Following up with customers after their purchase for after-care issues and to request reviews.
- Take personal responsibility for stock handling, stock takes and watch/ jewellery counts.
The Perfect Person We are Looking For:
- A passion for luxury products including jewellery, diamonds, gemstones and watches.
- A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
- Luxury retail sales experience (does not need to be jewellery specific).
- An ability to quickly build trust and rapport with clients and the wider Laings team.
- Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.
- Able to work both as part of a team and by using your own initiative.
Why Laings?
We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.
From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health, and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform.
We are proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.
Engage with us!
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
Experience:
- Sales: 2 years (required)
Work Location: In person