Job Description
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
- Action urgent requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Process Econsults daily to appropriate clinician.
- Deal efficiently, precisely and courteously with all telephone enquiries from patients and other callers strictly adhering to the importance of confidentiality.
- Using your own judgment and communication skills to ensure that patient with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Record all requests for home visits onto System 1, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
- Prepare consulting rooms for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:
o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
- Ensure the waiting room is kept clean and tidy.
- Premises:
o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Job Types: Full-time, Permanent
Salary: £23,012.00-£51,712.00 per year
Benefits:
Schedule:
Experience:
- Receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 30/06/2023