Job Description
About the Practice
Teign Estuary Medical Group consists of 2 sites, the main site Glendevon Medical Centre, situated in Teignmouth town centre: and our branch site, Riverside Surgery in the village of Shaldon. This post is based at Glendevon Medical Centre, Teignmouth.
We are proud of the working environment we have worked hard to create at Teign Estuary Medical Group, with a low staff turnover and high patient satisfaction ratings.
We are a high QOF achieving, innovative with digital ways of working and are one of a handful of Sessional Research Practices in the South West.
We are an active member of The Coastal Network PCN and a teaching practice for Registrars and UEMS Students.
We use SystmOne as our clinical system, which has been tailored and supported by our outgoing Practice Manager, we also subscribe to Ardens Pro and Ardens Manager.
Our list size is growing at a stable rate and currently 5,130 patients spread between the two sites.
Overview
Teign Estuary Medical Group (Drs Squires, Venton and Peirce) are recruiting a Practice Manager to undertake the management of their two-site GP Practice in South Devon.
Applications are welcome from experienced Managers, alternatively this role would be an ideal steppingstone for an Operations Manager or Deputy Practice Manager, who is looking to progress to become a Practice Manager, or for someone who is looking to join the Primary Care field.
Main duties of the job
The Practice Manager will work closely with the Partners in developing and maintaining an efficient and effective GP practice.
The post holder will provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment. In particular, the role will support the Partners in areas of project management, personnel management, finance management, the management of patient and clinical information and general administrative duties.
Main Contract Terms
- 22 - 30 hours per week over 3 or 4 days
- 5 weeks annual leave, plus statuatory holidays (pro rata, per annum), to be reviewed after 12 months
- £45,000 - £60,000 WTE per annum, depending on experience
- Access to the NHS Pension Scheme
Job responsibilities
The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
a) Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
b) Functional management of all clinical and administrative staff
c) Direct line management of the following staff: Office Manager, Admin Manager, Practice Nurse(s), Salaried GPs and Administrative team.
d) Managing the recruitment and retention of staff
e) Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed
f) Developing, implementing and embedding an effective staff appraisal process
g) Implementing effective systems for the resolution of disciplinary and grievance issues
h) Maintaining an effective overview of and ensuring compliance with HR legislation
i) Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
j) Managing the financial elements of the practice, including budgets, bank accounts, accounting systems (QuickBooks), bookkeeping, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners and practice accountant.
k) Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
l) Briefing partners on all financial matters, including forecasting
m) Managing and processing partners drawings, PAYE and pensions for practice staff
n) Undertake claims for DES, LES and other services undertaken by the practice
o) Ensuring the practice has appropriate insurance cover
p) Developing, implementing and embedding an efficient business resilience plan (BRP)
q) Managing contracts for services i.e., cleaning, gardening, window cleaning etc.
r) Managing the procurement of practice equipment, supplies and services
s) Coordinating the reviewing and updating of all practice policies and procedures
t) Leading change and continuous improvement initiatives; coordinating all projects within the practice
u) Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
v) Manage including the investigation and resolution of patient feedback, complaints and surveys
w) Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
x) Adopting a strategic approach to the management of all patient services matters
y) Developing, implementing and embedding an effective communication strategy (internal and external)
z) Ensuring the practice maintains compliance with its NHS contractual obligations
aa) Actively encouraging and promoting the use of patient online services
bb) Actively participate in the operational and strategic management of The Coastal Network PCN
cc) Publishing communications for internal and external use
dd) Maintaining the practice and NHS choices websites
ee) Liaising at external meetings as required
ff) Marketing the practice appropriately
gg) Supporting the management of the Patient Participation Group
hh) Effectively managing/supporting the management of all complaints in line with current legislation and guidance
ii) The management of the premises, including health and safety aspects such as risk assessments and mandatory training
jj) Managing the practice IT system, delegating staff to act as administrators
kk) Ensuring compliance with IT security and IG
ll) Coordinating the practice diary, ensuring meetings are scheduled appropriately
mm) Deputise for the partners at internal and external meetings
nn) Act as the primary point of contact for NHSE, ICB, Community Services/ICO, suppliers and other external stakeholders
oo) Partake in audits as requested by the audit lead
pp) Board Member for The Coastal Network PCN
Person Specification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne user skills
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Leadership and/or management qualification
Desirable
- Educated to degree level in healthcare or business
- AMSPAR qualification or IGPM accreditation
Experience
Essential
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Experience of running and managing payroll
Desirable
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Job Types: Part-time, Permanent
Part-time hours: 22-30 per week
Salary: £45,000.00-£60,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
Schedule:
Ability to commute/relocate:
- Teignmouth: reliably commute or plan to relocate before starting work (required)
Education:
Experience:
- Primary Care Management: 1 year (preferred)
- Leadership and Management: 2 years (required)
- Payroll: 1 year (preferred)
- Human resources: 1 year (required)
- SystmOne / EMIS / Vision: 1 year (preferred)
- Bookkeeping: 1 year (preferred)
- Budgeting: 1 year (preferred)
Work Location: In person
Application deadline: 22/05/2023