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Hidden Hearing Ltd

Customer Service Advisor

Id Job: 3172794

🏢 On-site
💼 Hidden Hearing Ltd
📍 Maidstone, England
🕒 Today
💰 22099 GBP ANNUAL

Job Description

We are looking someone who has a fun and dynamic character and prides themselves on their core values of doing the right thing. You need to like talking to people whilst delivering world class service for a premium brand company, resolving enquiries and concerns with a can-do attitude and have a strong work ethic. If you would like to assist our clients with their hearing care requirements, are comfortable using IT solutions and feel like you’ll fit into a lively and energetic team then that rare spot might have your name on it.

PURPOSE OF THE JOB

To provide premium customer service to ensure that Hidden Hearing’s customers are provided with aftercare that is of the highest quality. To practice our aims, beliefs and commitments at all times with both internal and external customers.

DUTIES

Customer Care

Support of other teams

Administration

Safeguarding

There is also an additional 'Add on' within the team to support the Safeguarding Lead. This involves reporting safeguarding concerns and disclosure relating to Hidden Hearing’s customers, families and support network. Maintaining a full audit trail and anonymous safeguarding log and assisting in training new and current employees in Safeguarding. This additional add on responsibility is considered for candidates with previous safeguarding experience.

What type of person are we looking for?

INDHP

Job Type: Full-time

Salary: £22,099.00 per year

Benefits:

Schedule:

Supplemental pay types:

Work Location: In person

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