Job Description
THE JOB
Our office team of two are the linchpins of our operation, working with the skipper, volunteers, trustees and local businesses to deliver a first-rate customer experience. This is a busy and varied role, so organisational skills and the ability to multitask and prioritise are vital – no two days are the same!
This part-time role would suit someone with a background in administration and experience in dealing with customers, both online and on the phone. Some experience in marketing, social media or finance is preferred but not essential.
The role includes regular tasks in customer service, admin, marketing, finance, and working with a diverse team. It is crucial in the delivery of our sailing and events programme, raising the profile of The Matthew and assisting with the development of the business.
The successful applicant will be organised, reliable, friendly and a self-starter. They will be fully supported in the role by the part-time office and marketing manager and the company directors.
Benefits include the opportunity to join trips on The Matthew, flexible independent working and a varied workload.
DUTIES/RESPONSIBILITIES
We’re looking for someone to work 15 hours per week during our busy summer sailing season (days to be decided by mutual agreement). As this is a seasonal business, the hours offered may vary. There may also be occasional weekend work, including being ‘on call’ to respond to social media messages.
This list of responsibilities is not exhaustive but covers the main aspects of the role:
GENERAL ADMINISTRATION
- Dealing with telephone and email enquiries from customers and external partners
- Taking and managing bookings for public trips, school trips and private hire charters, including organising catering, etc.
- Attending weekly meetings with the skipper and volunteer coordinator
WITH SUPPORT FROM THE OFFICE AND MARKETING MANAGER
- Maintaining and updating our website and ticket booking systems
- Producing mailshots to send to schools and other organisations
- Producing regular newsletters for our mailing list
- Running The Matthew’s social media pages, boosting our profile, building our audience and promoting our events
- Planning special events and producing our programme of public trips
- Handling media requests from the press, filmmakers, photographers, etc.
- Arranging the production of marketing material, including leaflets, posters, etc.
- Reporting on the performance of marketing activities
- Paying supplier invoices
- Raising and managing customer invoices
- Arranging trustee meetings and taking minutes
PERSON SPECIFICATION
ESSENTIAL
- Excellent written and verbal communication skills
- Customer care/service experience
- Excellent organisational and time management skills
- The ability to prioritise tasks and manage a varied workload
- Confidence in making informed decisions using own initiative
- Experience using Microsoft 365
- Comfortable with working alone
DESIRABLE
Experience in:
- Working with a ticketing system
- Managing business social media accounts
- Website maintenance using a content management system
- Working in the leisure/tourism/cultural/fundraising sector
- Communicating with a broad range of stakeholders
- Working with volunteers
- Managing marketing activities, such as purchasing printed advertising, promoting events, raising brand awareness and profile
LOCATION
Our office is located at Baltic Wharf, Bristol (15 minutes’ walk from the ship).
Flexible working is possible with the option to work from home. However, you will be required to spend at least one day per week in the office. You will be working on your own on some days, so you will need to be comfortable with that and be able to maintain good motivation by yourself.
HOW TO APPLY
Applicants must submit a CV and a cover letter.
Job Types: Part-time, Fixed term contract
Contract length: 3 months
Part-time hours: 15 per week
Salary: £10.90 per hour
Benefits:
- Casual dress
- Work from home
Schedule:
Work Location: Hybrid remote in Bristol, BS1 6XX