Job Description
Company Description
Fantastic opportunity here at the Mercure Hotel Cardiff North.
We have 132 bedrooms within the hotel, and a Bar & Restaurant.
Your job role will include :
Front office & Receptionist Duties
Flexible working paten required.
What you will be doing:
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Attend to other duties as requested by Management and Supervisors
Work Experience:
Hospitality experience is not a must, but a desire
- Good interpersonal skills, guest oriented and service minded
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Fluent in the local language; business English
Job Description
Fantastic opportunity here at the Mercure Hotel Cardiff North.
We have 132 bedrooms within the hotel, and a Bar & Restaurant.
Your job role will include :
Front office & Receptionist Duties
Flexible working paten required.
What you will be doing:
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Attend to other duties as requested by Management and Supervisors
Work Experience:
Hospitality experience is not a must, but a desire
- Good interpersonal skills, guest oriented and service minded
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Fluent in the local language; business English
Qualifications
Fantastic opportunity here at the Mercure Hotel Cardiff North.
We have 132 bedrooms within the hotel, and a Bar & Restaurant.
Your job role will include :
Front office & Receptionist Duties
Flexible working paten required.
What you will be doing:
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Attend to other duties as requested by Management and Supervisors
Work Experience:
Hospitality experience is not a must, but a desire
- Good interpersonal skills, guest oriented and service minded
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Fluent in the local language; business English
Additional Information
What's in it for you:
Benefits
Attractive Bonus Scheme; Pension Scheme; The Accor Bienvenue Card : A Discount Card to be used in Accor Hotels World Wide and Selected partners; Bonus Break: Complimentary stays in UK hotel; Family and Friends Voucher; Double paid on bank holidays; Training & Development; Additional holidays with service 20 + 5 years; International Development Opportunities; Employee Advisory Service; Childcare Vouchers; Eye care vouchers; Meals on duty; Uniforms & Shoes
Internal Description