Job Description
We’re looking for a Client Success Manager with demonstrable digital marketing knowledge and eCommerce experience to join our friendly, fast-growing agency.
As a Client Success Manager, you’ll be responsible for nurturing successful long-term relationships with our eCommerce clients, delivering on their objectives, and growing the accounts. You’ll get to do all this in a relaxed, supportive environment that rewards talent and hard work.
What you’ll be doing
- Nurturing long term relationships with our clients to ensure we are delighting them
- Offering creative ideas to deliver marketing campaigns that produce great results - from paid search & email to CRO and SEO
- Managing team resources and ensuring projects are completed on time and on budget
- Identifying opportunities for upsells and account growth
- Quality control of all work submitted to clients
- Monitoring and reporting on campaign progress back to clients
- Helping to prepare pitch material to potential new clients
- Mentoring and coaching junior colleagues
- Keeping up to date with current digital trends
What you’ll bring
- eCommerce experience in an agency or client facing role
- Strong understanding of modern, effective digital marketing strategies
- Positive, can-do attitude
- Top notch organisational skills
- The confidence to give clients trust in your work
- A personable and professional character to build client rapport
- Results-oriented and strong sense of ownership of projects
- A keen eye for detail
- Able to work under pressure and meet deadlines
- Knowledge of Google Analytics and ability to analyse data
Bonus points
- Experience working with Magento websites
- Digital marketing qualifications / accreditations
Perks of the job
- Competitive salary and career progression
- 30 days holiday (inclusive of public holidays)
- Flexible working arrangements including remote working
- Company pension scheme and private healthcare
- Apple tech set-up
- Childcare and eye care vouchers
- Regular appraisals and personal development plans
- Events and conferences attendance actively encouraged
About us
Proof3 is dedicated to empowering eCommerce businesses with data, insights and solutions for growth and scale. Backed by iWeb, an Adobe Commerce Gold Partner with 27 years of eCommerce experience, we’ve developed solutions that transform data into more traffic, customers, and profitable sales, connecting the data dots to drive positive change in your business.
Our success is built on hiring bright, ambitious people and giving them the support, trust and freedom they need to thrive.
Sound like the place for you?
Please drop an email to [email protected] your CV, a little bit about why you'd like to work here and ideally, a showcase of your own work or campaigns that you’re most proud of.
Job Type: Full-time
Salary: From £34,000.00 per year
Benefits:
- Casual dress
- Company events
- Work from home
Schedule:
Ability to commute/relocate:
- Shrewsbury, SY1 4AN: reliably commute or plan to relocate before starting work (required)
Experience:
- Digital marketing: 2 years (preferred)
Work Location: Hybrid remote in Shrewsbury, SY1 4AN