At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
About you
You will have good working knowledge and experience on Microsoft systems Excel/Word/One Note/Power point and have the ability to work on your own and as part of a remote team.
Your tasks and responsibilities
- Responsible for picking up and triaging escalated cases of fraudulent activity from Playtech Turnkey Services (PTTS)
- Adhering with the Act, POCA, TACT, LCCP and other guidance by working to Buzz’s set policies and procedures
- Forensic profiling of the customer’s account and opensource footprint to build up a risk-based assessment
- Compassionate meaningful interactions with customers to understand more about their circumstances for Buzz to make decisions effectively on the ongoing business relationship
- Moving customers through to an Enhanced Due Diligence (EDD) procedure where the risk-based investigation has deemed there to be considerable responsible gambling, money laundering or fraudulent concern, including requesting and analysing Source of Funds / Source of Wealth (SOF/SOW)
- Requesting extended identity verification if required
- Ensuring appropriate records of regulatory reportable activities are maintained
- Particular focus on ensuring the pipeline of customer risk-based investigations are quick and decisions are made without delay
- Provide quality feedback to the PLAYER PROTECTION Lead to ensure that procedures and policies are continually improved
- Work closely and collaboratively with operational teams from retail and digital to provide a seamless safe gambling environment for our customers
- Provide reports on and escalate any cases that may require the attention of management and/or further monitoring
- Present to the daily Senior Safer Gambling Governance meeting when required
- Dealing with all queries relating to safer gambling, return to gaming etc.
- Completion of Suspicious Activity Reports (SAR)
- Ad hoc queries as required by line manager
Your knowledge and experience
- Previous online similar experience within a regulated environment, preferably within iGaming / Bingo / Casino/ Finance
- Strong understanding of the Act, POCA, TACT, LCCP and other related guidance
- Understanding of rationale and experience undertaking Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures
- Understanding of Data Protection (GDPR) principles
- Proficient in Microsoft windows and some experience of compiling reports
- Ambitious personal drive, pragmatic with the ability to think objectively and demonstrate sound judgement
- Analytical and investigative mindset with good attention to detail and accuracy
- Ability to build effective relationships between individuals, teams and lines of business
- Ability to respectfully approach difficult conversations and adequately document them
- Strong ethical standards and values, and high level of integrity
Desirable
ICA Certificate in KY, CCD or AML
Benefits
- 33 days annual leave (including bank holidays)
- Options to buy additional leave
- Annual company bonus scheme
- Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
- My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
- Buzz Brights Apprenticeships
- Buzz Learning our digital learning platform with access to 100s of online courses
- Refer a friend scheme
- Life assurance
- Company pension
If the above sounds like you then apply today !!