JOB TITLE: Soft Services Manager
REPORTING TO: General Manager
LOCATION: Victoria Place Shopping Centre, London
HOURS: 45 hours per week
SALARY: COMPETITIVE
ROLE OVERVIEW AND PURPOSE
As the Soft Services Manager you will be required to manage the delivery of the security & cleaning contracts to the standards required of ABM to a retail Shopping Centre outlet. you will be responsible for ensuring that the site management centre, all public areas including associated service yards/roads, loading bays, common areas and back of house areas are fully secured, safe and cleaned to a level of service which exceeds the client’s expectations. ABM Services operate in an honest and sincere manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering real value for money. We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take
KEY RESPONSIBILITIES
- Manage the delivery of the contract in line with company policies and procedures
- Manage all aspects of the ABM colleagues including, training
- Ensure all licenses and vetting for security teams are in place and updated accordingly
- Ensure monthly Security Compliance is carried out and submitted on time
Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job Control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring compliance is always maintained
- Carry out daily centre audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the centre at all times
- Manage recruitment, induction training, developing, and retraining of staff, to include customer service training
- Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and exceeds client requirements
- Plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix
- Prioritize all incidents ensuring all key personnel are kept fully always informed
- Ensure strict compliance to the Data Protection Act and associated regulations
- Ensure objectives, performance reviews and Toolbox Talks are completed monthly
- Lead the team in the identification of training needs and ensure accurate site records are always maintained
- Provide weekend duty cover as required by the client
- Manage the incident and accident reporting procedures
- Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics specification and to BICS standards
- Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client always informed
- Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client
- Ensure all team members are familiar with and adhere to the company’s & client’s onsite health and safety policies and procedures
- Ensure welfare needs of team all team members are addressed in a prompt and expedient way, obtaining advice and guidelines in line with ABM policy and procedures.
- Ensure we maintain a “one team” approach with the centre management team
- Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services
REQUIRED SKILLS AND EXPERIENCE
- Great communication skills and able to engage effectively, with a wide range of audiences including clients, carers, staff, and other professionals
- Excellent written and spoken English and the ability to compile clear and concise written reports
- Good budget management skills
- Able to solve problem and make decisions
- Able to lead skills and have the ability to effectively manage change
- Preferable experience in working in a retail operational/ a Network Rail environmental
- Experience in using Outlook and Word Essential skills
- BICSc Qualified
- IOSH Qualification or equivalent H&S qualification
- Security Qualified (SIA) and knowledge of industry best practice
- CCTV license holder
- First Aid and Incident Management